My overall experience was exceptional. From finding my furniture online, to designing the layout of rooms with staff by phone and email, from communicating the details of my purchase, to keeping me up to date with the status of my order, and from scheduling my delivery, to the actual white-glove delivery experience, I cannot more highly give a recommendation to other high-end furniture shoppers. Everything arrived as promised, and their delivery service was the most professional that I have had. I will definitely consider furnishing more of my home with Room Service 360.
Reviews
Here, you will find authentic, transparent, and honest feedback from our customers about their experiences shopping with us for modern furniture and contemporary Italian interior design solutions. We value our customers' opinions and believe that sharing their feedback with you is important in helping you make informed decisions about our shopping with us and about our product offerings. We strive to provide an exceptional level of service, and we hope that our reviews reflect that commitment.
I ordered the Cattelan Italia Sting End Table with the Textured Black base and Matte Portoro Ceramic top. It was delivered from Italy within the estimated 12 weeks, was packed securely, and arrived intact. The table is sturdy, weighted well to make it very stable, and composed of quality materials. The Sting met my expectations and I'm very pleased with my purchase.
Absolutely love! The drawers are large yet still quiet and smooth closing. The look is sleek yet warm. The design allows us to have a desk and dresser in the bedroom without making it feel like an office. We purchased the white glove with installation and it was worth every penny - I don’t know how we would have gotten the large heavy furniture in the door and assembled on our own. roomservice360 team was on time, quick and professional. Quality materials, quality construction and quality service. You get what you pay for.
Megan nailed our order down, color, dimensions, quick on pricing. She verified everything two and three times before submitting the order. Furniture was delivered right when she said it would be coming. My wife and I were very impressed with the whole experience, write down to the delivery.. We would not hesitate to use Room Service 360 in the future.
Most beautiful bed! We got black leather as we have 4 dogs! It is perfect. Not only elegant to my eye (architect and interior designer) but comfortable for my husband (doctor) and gives a place to sleep and play for all the dogs! Previous bed by BandB Italia was just as beautiful but not made well enough to support dogs and not comfortable enough (we tried 4 mattresses over 10 years) for my husband !
Very reliable company. Furniture beautiful quality. The two delivery men were excellent. They did everything to be sure I was pleased. I highly recommend this business.
Great selection and service from choosing furniture to delivery and assembly process. We worked with Joseph and would highly recommend him to anyone looking to buy furniture!
I am extremely happy with the wall unit. Room service provided installation & the installers were just amazing. They were very patient & precise in their work. The unit looks so Elegant & Captivating. Every little details including color & style is carefully chosen. I would highly recommend this Entertainment unit.
Prompt, careful, fast, and clean. Great table and great white glove service
In my search for a unique piece I luckily found Roomservice360! The Thriller floor lamp is a piece of art! Well worth the price and it was delivered sooner than expected. Very happy with my purchase.
Excellent service!
While working with a client out of town, we ordered some beautiful counter stools from room 360 and it was a great experience. Easy, flawless, would definitely use them again.
Gorgeous side table. Took 12 weeks; custom made in Italy. Absolutely love it! Finish and design are perfection
I am so happy with my long distant purchase. Everyone was so helpful. It is a challenge to buy something without seeing it but this experience was terrific
Furniture is absolutely gorgeous. Customer service is top notch. Installers are sensitive to clients needs. There is no other store that caters to their clients like Room Service 360!!
I am thoroughly impressed with every aspect of Room Service 360. The store offers an exquisite selection of modern furniture that stands out for its excellent quality. Customer service is exceptional and their expertise helps me each time to find the perfect piece. Their delivery service is impeccable. My furniture arrived on time and in perfect condition demonstrating their commitment to providing seamless and efficient delivery service. Room Service 360 excels in quality, customer service and delivery.
We visited location and saw lots of wonderful things to choose from,staff is very nice ,very helpful and went above and beyond to help us locating for the item we were looking for,I will definately refer the store to friend and family,
This is by far the best furniture company in America where you can order high quality, luxury furniture from Europe. We had a ceramic dining table and chairs made in Italy delivered. Team of 4 showed up to install with white glove service. Product exactly as pictured and made flawless. So we ordered a desk but needed a custom size. No problem. They hired a special team to assemble the desk to ensure quality. The desk is flawless and just stunning. Steve has been most responsive and helpful in getting exactly what we wanted. This is my first retailer for any furniture needs. Thank you!
Beautiful quality furniture, great delivery and installation, excellent overall customer service!
We are extremely pleased with our mirror and service. The installers were very professional and knowledgeable. They thought ahead and took steps to make as little mess as possible and they handled the mirror with extreme care. Our order from beginning to end was handled courteously and professionally and we highly recommend them.
It’s been a real pleasure dealing with this company. Everyone is professional and helpful from the showroom to delivery staff. Highly recommend!
This was my first time using Room Service 360° and it was a very good experience through and through. The ordering and customization process went smoothly. Customer support was very helpful and responsive during the customization process and shipping. The delivery of the piece was also excellent even though my building is a bit complex to deliver to. The piece arrived in perfect condition and the colors were spot on. Overall, my experience was very positive and I can recommend this company to others in confidence.
I ordered 2 bar stools that I needed customer service help with a color match. The color match was perfect. The customer service was very helpful with this process. Also, I liked notification of when the order would arrive.
Furniture and customer service were both great! Very happy with our purchase.