A: No problem. Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returns are only accepted in new condition, in their original boxes, and should be unassembled. Once an item has been assembled, it is no longer returnable. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special order products such as items where fabrics & finishes can be selected are non-returnable.
Whilst we do everything we can to make sure you’re happy with your order, we do realize that from time to time things don’t always work out. So if you need to make a return, we’re on hand to help.
returns: your questions answered
A: We do everything we can to make sure your order reaches you in pristine condition. If, however, it should arrive damaged or not working, please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us as soon as possible.. Concealed damages must be reported to us in writing along with digital pictures within 72 hours of delivery. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and the damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order, you may choose from the following. Upon receipt of the return, we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, and store credits are worth 15% less for a restocking fee and actual round trip shipping charges. We are not responsible for any damages not reported at the time of delivery.
A: We regret that we cannot accept returns on the following non-faulty products: Items that have been personalized, made to order, or customized in any way. Business to Business contracts. Items that are not in original packaging or have been used. Items that arrive at our facility in a non-resalable condition. Products that have been assembled. All mattress and floor model sales.
A: All returns are subject to round trip shipping charges. If your item was shipped “Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. Upon receipt of the return, we will issue a refund, store credit, or exchange at your request.
A: Once the item has been received at our showroom, you will receive an email confirming receipt. After receipt of your goods, we shall inspect the items returned and per them meeting our return policy, we will issue a refund. We aim to issue refunds within 14 working days and will refund to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
To return items for an exchange or refund, please contact us via email at [email protected]