Reviews

`We've worked with Room Service 360 for over two yeas, and always been impressed by their superior customer service, wide selection of elegant, high quality furniture, and unraveling designer advice. We always found what we were looking for and were happy with how it looked in the house, because Erin, the owner and designer spent as much time as needed... whether to find a single piece to complement an existing set, or design furniture options for an entire room. We have referred our friends to the store and all are very happy as well. We keep working with the company's team of competent and friendly professionals.

room service 360 was simply superb to work with in the furnishing of a house we recently built. They have a beautiful selection of modern furniture--we could have bought almost everything in the store. And their design service was truly exceptional. Steve (and Erin) caught onto our tastes immediately, didn't waste our time with styles that we wouldn't... like, there was no heavy sell, their design skills were wonderful, and all around they were really just perfect to deal with throughout the process. We are only recent arrivals in Philly and thought we would never find modern furniture in this very traditional town, but that all changed when we found room service 360. And beyond sales and design, their delivery and set up team was exceptional. We bought a lot of furniture and all 4 of the men doing the delivery and installation were patient and professional throughout the process. We have built and furnished a couple of houses in the last 15 years and we have not found any place or any people to deal with as good as or professional as room service 360 and Steve.

We bought recently some furniture and mattress from 360 Room. First, we visited the store and received excellent service. We were shown many selections of the furniture with great level of details as far as all the features and options. Being from outside of the Philadelphia area, we continued our conversation with Steve over the phone, and were... able to narrow down what we were looking for. Steve provided excellent recommendations on the style and the colors of our sectional peace. We greatly appreciated friendly tone of all the discussions with no pressure. The delivery was very timely (considering more the 2 hours drive). I got the call form the driver informing me when they are coming, and they showed up promptly. The guys helped me to remove my old furniture and put together new ones. Specially, I want to thank Steve on recommending the type of mattress for us, which was spot on. We are really happy with our new mattress. Overall, great experience ! I know where we will be buying new furniture from now on.

Room Service 360 exceeded my expectations. As a professional I appreciate their ability to provide personalized service as it makes my job easier. The product they sell is world class. It can satisfy my most demanding clients. Steve was great to deal with. The in-house delivery and set up crew was friendly, clean and professional. I recommend Room Service... 360 all the time to friends and clients.

We just built a custom contemporary home, and we where searching the net for contemporary living room furniture. Room Service 360 had a very nice website, we where interested in one of the Italian lines. I had questions, so I call the next day and Steve the owner answered the phone. He was very help full, answered all my questions. We placed our order,... and love our purchase. The design and quality is over the top. I should also mention the white glove delivery service , very professional. We are very happy and will soon order more items for other spaces for our new home. Thank you Steve Tom&Emily Scottsdale, AZ

Take it from this picky and indecisive shopper, room service 360 is second to none when it comes to high end furniture. I have been to every store in the tristate area looking to furnish my bedroom and living room and I wish I started here first! It is important to me to be able to see what I am buying in person and while other stores display just a few... pieces, the showroom at room service is the largest I’ve seen. Both Erin and Steve were amazing to work with and helped pick out the perfect pieces for my space with customized features that changed my definition of comfort. Highly recommend!!

The showroom is impeccable featuring unique and stylish pieces that you won’t find anywhere else! We absolutely love the furniture that we purchased from here, not to mention the super quick delivery and set up! ... Most importantly, their attention to detail and customer service are second to none. There is no comparison between the “big” furniture stores, where you are often treated like a number, and here, where you truly get taken care of, in the truest meaning of the term. Cannot recommend highly enough!

Our bed, mattress and carpet arrived Friday. Looks great and extremely comfortable. Great service from browsing through design assistance, rethinking and more questions, to purchase and delivery. Nice also to still have brick and mortar store in addition to on line option to visit and see in person beautiful options and design ideas. Everyone... was courteous , knowledgeable and helpful witch made a huge impact in our purchase and delivery experience. We can’t wait for our additional purchases to arrive.

Having visited many furniture stores in Northern NJ, I can say that furniture is very difficult to purchase. Most stores are not large enough to display a reasonable variety of options for contemporary furniture. Driving to room service 360 in Philly resolved my problem.The store is large and attractive and the displays continually change. Art... spent many hours helping me find the furniture I wanted. Steve and Erin assisted me as well. Prices are very competitive and my purchases were delivered on time. Delivery and installation for multiple purchases was very smooth with special kudos to Alex who was excellent. Unlike many retailers, room service 360 really cares about your satisfaction. Highly recommended.

Super happy with this place and the dining table and chairs we got here! We received a lot of helpful advice during our visit to the store. And the delivery/install was flawless! Would definitely buy there again! ... Also, the store is gorgeous and definitely worth visiting. I got plenty of design inspirations just by walking around the showroom for other rooms and future projects!

Love this place. Their furniture is so beautiful! Their customer service is amazing. Erin is super friendly and informative. We purchased modern furniture here for our MedSpa and for the house. We ordered a bedroom set, kitchen/dinning room table and chairs. Some living room prices.... Their showroom has a large selection to choose from and you can custom order if you want to create your own look with different fabric, leather or color selections. Highly recommended them for tasteful modern furniture.

Was referred to this place by a good friend of mine when I was looking to furnish my new home.. this is a pretty cool place with so much unique inventory from all over the world I was taken back by the amount of choices and different variations of furniture that I was not aware even existed ....... Me and my wife were able to pick out exactly what fit right for our new home FYI, this is not a cheap place the stock is a little bit on the higher end but it's well worth it and you get what you pay for.

My wife and I live in Washington, DC and have worked with Erin at room service 360 for several years to refurnish almost every room in our house. I cannot say enough positive things about our experience. First, they carry a huge selection of the highest quality European brands that align with our design aesthetic. Furthermore, Erin is an absolutely... incredible designer that immediately understood our style and objectives - and was able to turn them into an incredible vision that we could have never arrived at on our own. She used 3D rendering technology that allowed us to play around with different design ideas and pieces, see what they looked like in our actual rooms, and make the best decisions possible - and the end result looked exactly like the 3D rendering, which was pretty impressive. She was so patient and kind no matter how many iterations we went through on each room and worked tirelessly to find the absolute best solution. Beyond her incredible design talents, the rest of our experience was flawless - from invoicing, to delivery, to questions, to post-purchase support. You can have complete confidence in every aspect of your experience and I could not provide a stronger endorsement. Thank you Erin for making our house a home.

Great experience at Room Service 360 with Steve and Erin. We would recommend them to anyone, anywhere! We are close to NYC in Northern NJ, building a home at Jersey Shore. We found them researching furniture and traveled over an hour to shop there multiple times. Worth the trip 100 % in terms of furniture selection and quality, design expertise, price,... delivery and customer service. Giant showroom, too. While Erin is the design expert, both she and Steve have great design eyes. They listen to your likes, dislikes and wishes; will look at pictures, room layouts, plans; etc and then you simply let them do their "stuff", showing you what they recommend. We are thrilled with everything we purchased from them and the service etc. Our dining room table was our "big" purchase and it was half the price quoted to us in the only other nearby dealer in Soho, NYC. We bought Cattelon Italia items: Skorpio Dining Table, Anna Dining Chairs and Isabel Counter Stools, and Kitano Coffee Table. Also purchased from their great and inexpensive selection of Surya and Jaipur rugs for 8 rooms (prices beat any found elsewhere).

I love my beautiful Cattelan dining room table. It took me some time to decide whether to purchase without seeing it in person. Ultimately, Steve from Room Service 360 gave me the confidence to pull the trigger and get it. I wasn't disappointed. It arrived during the quoted time frame, was set up perfectly in my home, and it looks exactly as it was... pictured. I am so happy with my purchase and the experience.

What a great experience! From the time you walk in, you’re immediately greeted by warm and friendly people. The showroom is immaculate and filled with beautiful furniture. You’ll definitely find whatever it is your looking for. I dealt directly with the owner, and he was great. I showed him pictures of my living room, and he asked a lot of... questions to get a feel for what it was that I wanted. He even talked me out of some pieces (and he was right). After we picked out a few pieces, we needed some time to think and make a decision. No pressure and no attitude! Just friendly understanding. He even went so far as to find other pieces that could be customized (size) to my space, and emailed them to me. Once the order was in, we did have to wait a few months, but you can’t rush quality. The couch finally arrived and it was perfect. Definitely worth the wait!! Even the delivery crew was beyond professional and courteous. In conclusion, Room Service 360 delivered on their promise of 5 Star service. Can’t wait to go back for more pieces.