terms of use

terms of use

terms of use

Means must be subsidiary to ends and to our desire for dignity and value.
Ludwig Mies van der Rohe

Welcome to roomservice360.com Please review the following Terms & Conditions, which govern your use of the site and purchase of products. Please note that your use of our site means you agree to follow and abide by these Terms & Conditions.

TERMS OF USE

general

The information contained on our site, including but not limited to the rules that govern the use of the site, is subject to change without notice. Your use of the site following any such change constitutes your agreement to follow and be bound by the terms as changed.

cancellation policy

Orders may be canceled anytime before they have shipped. Once an order has been shipped, it is subject to our return policy. Exceptions are special orders, orders that have shipped, or will be shipped within 48 hours of your cancellation request. Special orders are defined as all products which will be made in a non-stock color, option, and/or model specifically for the customer, therefore cannot be easily re-sold. Special orders can only be canceled within 72 hours of the purchase and are nonrefundable. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused.

delivery acceptance instructions

Our staff is fully trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage, please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damages must be reported to us in writing along with digital pictures within 72 hours of delivery. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and the damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of the return, we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, and store credits are 15% less for a restocking fee and actual round trip shipping charges. We are not responsible for any damages not reported at the time of delivery.

Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 888.450.7666. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, room service 360° cannot be held responsible and any claim for damage must be filed by you directly with the delivery company.

*** Before signing for delivery, you must thoroughly inspect the contents and note any visible damage on the freight bill. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.

free delivery

As a value that we want to add to our customer experience, we are proud to offer delivery at no cost. This delivery service is generally to your curb and does not include any set up of new furniture and removal of debris or old furniture. In most cases, deliveries will be made by a trusted third-party provider.

standard white glove delivery

Our trusted team and third-party partners ensure that all deliveries are transported with exceptional customer experience and delivered to the room of choice inside your residence with light assembly. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes).

*** White glove excludes any installation that requires wall/ceiling mounting or wall anchoring and all furniture, accessories, and lighting that require electrical wiring. Stair carries in excess of two flights will be billed an additional fee per flight, and will be collected at the time of delivery.

premium white glove delivery

Premium white glove is comprised of delivery, unpacking, professional installation, and the complete removal of all packaging and debris, leaving your space spotless. The premium tier of our white glove service is further enhanced by the full assembly of complex furniture, such as wall mounted wall units, dining tables with sophisticated extensions, wardrobes, and walk-in closet systems.

*** Premium tier of our white glove services may not be available for all delivery destinations and are subject to additional charges.

Please email our shipping team [email protected] to get additional information about White Glove Premium availability in your area and the additional cost involved.

international delivery

Whether you are relocating overseas or decorating a vacation home abroad, our team offers complete, end-to-end service including warehousing, consolidation, shipping, and installation of your furniture, anywhere in the world. We work closely with reputable, established shipping companies, whom we trust to transport your high-end goods to desired destinations around the world. We warehouse your products, ensuring their security at all times, and consolidate multiple brands onto a single shipment. The cost of shipping & clearing and the lead times vary from order to order and are dependent on the destination as well as the scale of the delivery.

Please email our shipping team [email protected] with additional information about your project. Please include the international location you would like to ship to, the items you are considering, as well as your desired lead-time, and we will provide you with a quote and estimated timeline of the process.

return policy

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. All mattress and floor model sales are final and non-refundable. To return items for an exchange or refund, please contact us via email at [email protected]

All returns are subject to round trip shipping charges. If your item was shipped “Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes and should be unassembled. Once an item has been assembled, it is no longer returnable. Special order products such as items where fabrics & finishes can be selected are non-refundable. All mattress and floor model sales are final and non-refundable.

delivery process

Delivery dates are estimates only, and we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays from our suppliers. Delivery times will be arranged with you in advance. If you are unable to accept delivery within 14 days from our first call, the invoice must then be paid in full. In addition, a storage fee of $250 per week will be payable. Storage fees will be invoiced to you on a weekly basis until delivery has been completed and are payable prior to final delivery. If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.

You are responsible for ensuring that there are adequate access and entry to your premises to allow delivery of the products. Any additional costs in relation to access to your premises (e.g. crane) are your responsibility. If it is not possible for the products to be delivered to your premises, the products will be returned to our warehouse and you will be invoiced for transportation and re-delivery. In addition, the above storage charges will apply. We reserve the right to make partial deliveries of any order and each partial delivery shall constitute a separate contract in respect of the products delivered on the same condition as set out herein. At any point in time, a 50% deposit must be maintained for all undelivered goods. All products will remain the property of room service 360° until payment is received in full and delivered from the premises of room service 360°. Should you be arranging your own delivery, then the goods become your responsibility upon collection from room service 360°.

delays

Delays in production and shipping may occur from time to time. If a delay occurs, please don’t panic. We will work very hard to get your new purchase to you in a timely manner, but please keep in mind that we specialize in large furniture items that come from all over the world. Usually, delays occur during busy seasons and holidays, due to production delays, or other factors outside of our control. We quote accurate lead times and notify all our customers promptly in case of any delays. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will room service 360° be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur periodically, which is beyond our control. Also note that some of our vendors remain closed during August and portion of December, which results in delays of 2-4 weeks.

*** SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES.

refusal to accept delivery

If a customer refuses to accept delivery of their order for any reason other than the product being defective or damaged in transit, the customer is responsible for all outbound and return freight charges incurred by your refusal. Any unpaid freight charges will be deducted from your refund. If it is found that any of the products upon delivery do not fit through the doors/stairwells and the product is subsequently returned/refused, the customer is responsible for all outbound & return shipping costs. We recommend that customers ensure the product will fit and can be transported to its point of installation easily. If you need to confirm the boxed dimensions of any product, please email our shipping team [email protected] prior to placing your order.

order acceptance

Receipt of an order number or an order confirmation email does not constitute an acceptance of an order or a confirmation of an offer to sell. room service 360° reserves the right, without prior notification, to refuse service to any customer and/or to limit the order quantity on any item. Verification of information may be required prior to the acceptance of any order.

payment policy

room service 360° accepts Visa, MasterCard, American Express, and Discover. Please contact us at [email protected] or call us at 888.450.7666 to pay with a check or money order. We also accept bank transfers and payments via Paypal. Payments are accepted in US Dollar currency only. All invoices must be paid in full prior to merchandise delivery with no exceptions.

copyright

This site is intended solely for personal, noncommercial use by our customers. You may not copy or download any materials displayed on our site except for your personal, noncommercial use. You may not reproduce, publish, transmit, display, distribute, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents or the site itself.

trademarks

roomservice360.com website and room service 360° logo are trademarks of room service 360°, LLC. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners.

links to other websites

To the extent that this site contains links to outside services and resources, the availability and content of which room service 360° does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

inaccuracy disclaimer

There may be information on eroomservice.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT ROOM SERVICE 360° SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

THIS WEB SITE IS OPERATED BY ROOM SERVICE 360° FROM ITS SHOWROOM IN PHILADELPHIA, PA, USA. THE LAW OF THE COMMONWEALTH OF PENNSYLVANIA SHALL GOVERN THESE TERMS & CONDITIONS, WITHOUT REFERENCE TO ITS CHOICE OF LAW RULES. ROOM SERVICE 360° MAKES NO REPRESENTATION THAT INFORMATION ON EROOMSERVICE.COM IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS, AND ACCESS TO THE SITE FROM LOCATIONS WHERE CONTENT OF OUR SITE MAY BE ILLEGAL IS PROHIBITED. THOSE WHO CHOSE TO ACCESS OUR SITE FROM OTHER TERRITORIES DO SO ON THEIR OWN BEHALF AND ARE RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LOCAL LAWS.

applicable law

By visiting eroomservice.com, you agree that only the laws of the Commonwealth of Pennsylvania, without regard to the conflict of laws principles of any jurisdiction, will govern these Conditions of Use and will govern any dispute of any sort that might arise between you and room service 360°. No international law or convention, including the U.N. Convention on Contracts for the International Sale of Goods, nor the law of any other jurisdiction shall govern or apply.

disputes

Any dispute you have relating in any way to room service 360°, your visit to eroomservice.com or to products or services sold or distributed by room service 360° or through eroomservice.com shall be adjudicated in any state or federal court located in Philadelphia, PA and you consent to exclusive jurisdiction and venue in such courts for adjudication of your dispute. Any claim or cause of action you may have with respect to room service 360°, this site, or the purchase of room service 360° products must be commenced within one (1) year after the claim or cause of action arises.

indemnity

You agree to indemnify, defend, and hold harmless room service 360°, its officers, directors, employees, agents, affiliates, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from your violation of these Terms and Conditions or applicable law.

room service 360°
2031 byberry road
philadelphia, pa 19116