As a value that we want to add to our customer experience, we offer delivery at no cost. This delivery service is generally to your curb and does not include any set up of new furniture and removal of debris or old furniture. In most cases, deliveries will be made by a trusted third-party provider. Online “Free delivery on most products” offer applies to first floor only deliveries and excludes fitted furniture. Delivery to Hawaii, Alaska, Puerto Rico, and the US Virgin Islands will be subject to extra delivery charges. Delivery charges to Canada and outside the US are based on weight, volume and destination.
We also offer two tiers of white glove delivery which include Standard white glove delivery or Premium white glove delivery. The standard service includes carrying the product up two flights of stairs from the building threshold into the room of choice, unpacking and providing setup using basic tools. Likewise, the Premium white glove delivery is comprised of delivery, unpacking, professional installation, and the complete removal of all packaging and debris. The premium tier of our white glove service is further enhanced by the full assembly of complex furniture, such as wall units, dining tables, wardrobes, and walk-in closet systems.
*** Premium tier of our white glove services may not be available for all delivery destinations and are subject to additional charges.
Please email our shipping team [email protected] to get additional information about Premium White Glove availability in your area and the additional cost involved.